An important aspect of selling gadgets is what comes next: customer support.
As I’m shipping out RECAP to my Kickstarter supporters, and am launching the RECAP store where anyone can buy this device that let you record cell phone calls into a Computer, it’s now time to give my customers (and me) a convenient way to handle technical issues.
A way to enter and track issues. osTicket is a great platform to provide that customer support. Especially because it comes free with Bluehost, which is the webhost I use.